Useful Information
Please use the submission form below to let us know you have made a BACS payment.
Please use the following numbers to report a claim:
• Motor Claims: Call ALPS on 0844 848 1200
• Motor Claims: Call BD Elite on 01204 567567
• Breakdown Claims: Call BD Elite on 01204 567497
• Household Claims: Call BD Elite on 01204 567480
• Non-Motor Claims: Call R T Waters Ltd on 01372 375155
Please adhere to the following advice on all claims:
Motor Accidents
• Check that everybody involved in the accident is OK. If unsure, call an ambulance and the police immediately on 999. Apply first aid if trained to do so
• With the exception of anybody suffering serious injuries, move everybody to a safe place
• Use a camera or a mobile phone to take photographs of the accident scene, remembering to include all vehicles involved and any instances of note
• Obtain all driver, insurance and witness details. Also, obtain the details of all police officers attending the scene and make notes of any relevant details
Escape of Water
• Turn off the water at the mains stopcock immediately
• Turn off the electrical supply
• Call an emergency plumber to attend your property
• Only try to minimise loss if it is safe to do so
• Make a claim, via your broker, as soon as possible
Burglary and Theft
• Contact the police and make sure you obtain a crime reference number
• Contact a locksmith or a glazier to attend and secure your property
Fire
• Evacuate the property immediately unless you can extinguish a smaller fire safely
• Call 999 and ask for the fire and rescue service
• Raise the alarm with neighbouring property owners
• Secure as much as possible without jeopardising your personal safety
• Be aware that the emergency services may deem it necessary to disconnect mains supplies
• Contact your insurer, via your broker, at the earliest opportunity to report any losses
We strongly recommend that you keep all building and contents insurance policies in a place where you can easily find them in the future.
Please click here for our terms of business.
If you wish to make a complaint about any aspect of our services, you may contact us using the following details.
In writing:
Managing Director
R T Waters Ltd
61 High Street
Leatherhead, Surrey
KT22 8AQ
Telephone: +44 (1) 1372 375155
Email: officeinfo@rtwaters.com
The Financial Ombudsman Service
You may also contact the Financial Ombudsman Service (FOS). The FOS is an agency responsible for arbitrating on unresolved complaints between regulated firms and their clients. Full details can be found on its website at www.financial-ombudsman.org.uk
Data Protection
If you are dissatisfied with any aspect of the way in which we process your personal data please contact our Operations Manager. You also have the right to complain to the UK’s data protection supervisory authority, the Information Commissioner’s Office(ICO). The ICO may be contacted via its website which is https://ico.org.uk/concerns/, by live chat or by calling their helpline on 0303 123 1113.
Please click here to view our privacy notice.
Please click here to complete our customer feedback survey.
Please click here to view our privacy notice.
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Third-party cookies
We do not have access to data collected by third-party services and cannot prevent third-party services from setting these cookies. Where possible, we will notify you that third-party cookies may be set when using certain services. Below are details on third-party services more commonly used on Bluetree websites.
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