Useful Information

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Please use the following numbers to report a claim:

• Motor Claims: Call ALPS on 0844 848 1200
• Motor Claims: Call BD Elite on 01204 567567
• Breakdown Claims: Call BD Elite on 01204 567497
• Household Claims: Call BD Elite on 01204 567480
• Non-Motor Claims: Call R T Waters Ltd on 01372 375155

Please adhere to the following advice on all claims:

Motor Accidents

• Check that everybody involved in the accident is OK. If unsure, call an ambulance and the police immediately on 999. Apply first aid if trained to do so
• With the exception of anybody suffering serious injuries, move everybody to a safe place
• Use a camera or a mobile phone to take photographs of the accident scene, remembering to include all vehicles involved and any instances of note
• Obtain all driver, insurance and witness details. Also, obtain the details of all police officers attending the scene and make notes of any relevant details

Escape of Water

• Turn off the water at the mains stopcock immediately
• Turn off the electrical supply
• Call an emergency plumber to attend your property
• Only try to minimise loss if it is safe to do so
• Make a claim, via your broker, as soon as possible

Burglary and Theft

• Contact the police and make sure you obtain a crime reference number
• Contact a locksmith or a glazier to attend and secure your property

Fire

• Evacuate the property immediately unless you can extinguish a smaller fire safely
• Call 999 and ask for the fire and rescue service
• Raise the alarm with neighbouring property owners
• Secure as much as possible without jeopardising your personal safety
• Be aware that the emergency services may deem it necessary to disconnect mains supplies
• Contact your insurer, via your broker, at the earliest opportunity to report any losses

We strongly recommend that you keep all building and contents insurance policies in a place where you can easily find them in the future.

Please click here for our terms of business.

Complaints Procedure

If you wish to make a complaint about any aspect of our services, you may contact us using the following details.

In writing:      

Managing Director
R T Waters Ltd
61 High Street
Leatherhead, Surrey
KT22 8AQ

Telephone:  +44 (1) 1372 375155

Email:  officeinfo@rtwaters.com

The Financial Ombudsman Service

You may also contact the Financial Ombudsman Service (FOS). The FOS is an agency responsible for arbitrating on unresolved complaints between regulated firms and their clients. Full details can be found on its website at www.financial-ombudsman.org.uk

Data Protection

If you are dissatisfied with any aspect of the way in which we process your personal data please contact our Operations Manager. You also have the right to complain to the UK’s data protection supervisory authority, the Information Commissioner’s Office(ICO). The ICO may be contacted via its website which is https://ico.org.uk/concerns/, by live chat or by calling their helpline on 0303 123 1113.

Please click here to view our privacy notice.

Cookie Policy

Cookies are a technology which we use to provide you with tailored information on our website. A cookie is a piece of code that is sent to your internet browser and is stored on your system.

Please see below for a list of cookies this website uses:

Cookie namePurpose
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Google Analytics cookies. Google Analytics is software that lets us analyse how visitors use our site. We use this information to improve our website and provide the best experience to visitors.
_bluetree_dhtml_menuRemembers whether you’ve opened or closed menus, so these stay consistent as you browse the site.

These cookies collect data in an anonymous form. Please see Google’s privacy policy for further information: http://www.google.com/analytics/learn/privacy.html

To opt out of these cookies, please visit Google’s website: https://tools.google.com/dlpage/gaoptout?hl=None

This cookie is not set if you have Javascript disabled. For more information, please visit the Drupal website: http://drupal.org/project/dhtml_menu

Third-party cookies

We do not have access to data collected by third-party services and cannot prevent third-party services from setting these cookies. Where possible, we will notify you that third-party cookies may be set when using certain services. Below are details on third-party services more commonly used on Bluetree websites.

Facebook/Meta cookies

On sites that have the FaceBook feed enabled, Facebook may set cookies. For more details on what information FaceBook collects, please visit their website: https://www.facebook.com/policy.php

YouTube cookies

We may embed videos from YouTube. YouTube uses cookies to help maintain the integrity of video statistics, prevent fraud and to improve their site experience. If you view a video, YouTube may set cookies on your computer. Please visit YouTube’s page on embedding videos for more information: http://support.google.com/youtube/bin/answer.py?hl=en-GB&answer=171780&expand=PrivacyEnhancedMode#privacy

Cookies pop-up

When you close the cookies pop-up box, one of the following cookies will be set on your machine to remember your preference:

  • If you click ‘OK’: a session cookie will be set so that the pop-up doesn’t display across any pages for the remainder of your visit. The cookie will be destroyed when you close your browser; this means that the pop-up will display again the next time you visit the website.
  • If you click ‘Accept’: a permanent cookie will be set so that the pop-up doesn’t display across any pages whenever you visit the website.

If you have Javascript disabled, a message will display in the footer of the site instead.

Opting out/removing cookies

To opt out of Google Analytics cookies, please visit Google’s website: https://tools.google.com/dlpage/gaoptout?hl=None

You can also control what cookies you accept through your internet browser. For details on how to do this, please visit aboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website.

Call our home and business insurance brokers on
01372 375155.

R T Waters Ltd covers Leatherhead, Dorking, Epsom, Guildford, Reigate and all surrounding Surrey areas.